The lovely Grey recently had an Etsy/Heartsy experience that is still leaving me baffled.. She was told in a convo by a seller that she would have to "wait for her order until after she'd [the seller] completed her paying customer’s first."
Say what? (imagine me saying that in the Tenth Doctor's "Don't mess with me" voice - though I could never hope to sound anything like David Tennant.)
I can't imagine ever treating a visitor to my shop that way. Note I didn't say "customer", because that implies that I'll only be nice if I think you're going to buy something, which is not true. Every person who visits the Whimsy Beading shop is worthy of my full attention, prompt answers to questions and the best customer service I can possibly give. It's how I would want to be treated, and it's how I do business. I don't always uphold my end of things to my own standards, but I do my best, every time. Sometimes, my best is simply keeping my mouth shut when someone makes a nasty comment about my work, but that's another story for another day. Believe me, it's not easy for me to keep my mouth shut at the best of times!
The only defense I can give the seller who was so rude to Grey is that she was simply overwhelmed at the prospect of the Heartsy deal's response, and said something in the heat of the moment that she wishes she could take back. I really hope that's what it is. Because if you're going to treat your shop's visitors and potential customers like crap, then you're really in the wrong business.
OMG! I cannot believe that someone would behave that way to anyone. She should have just "manned up" (as my nine year old would say) and said that she was behind on her orders. You are a good person to give her the benefit of the doubt. :o)
ReplyDeleteJust wanted you to know how much I appreciate your stance on customer service. I try to demonstrate the same amount of consideration, and hope my co-workers learn something.
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